As banks and Post Offices become increasing protected criminals are looking for ‘softer’ targets on which to carry out raids. Large sums of cash may not be involved but the trauma and certainly the danger to staff are not reduced by the size of the sums involved.
Simply telling staff to “Do as you are told” is not enough as evidence must be preserved, descriptions taken and most important of all the staff must have their post incident care managed.
Protect both your staff and organisation from the negative effects of such a terrifying incident. You may never remove the risk of an armed assault on your premises, but you can staff support through an incident and manage the post incident impact.